I want to encourage you all to read the book: You Can Negotiate Anything by Herb Cohen. It was one of the first tips I did when I shared with you one of the tops from the book, which was if you lose control of a phone conversation, you hang up on yourself talking because nobody would think that you would actually hang up on yourself talking. It gives you time to collect yourself and it gives you time to place the call back because the person, according to Herb, the person who made the phone call is in control of the conversation. So, check out the book. If you take anything from it, make sure that when you are in the middle of a negotiation and you lost control, hang up on yourself talking and then just place the call back!